FAQs

What is your return policy?

You can cancel anytime up to 72 hours before your scheduled tour, and you can do that by contacting CustomerService@topshelf.tours. You can either get a full refund or change to an alternate day or time, depending upon availability.

What about bad weather?

We will run rain or shine, unless the road conditions are unsafe. We’ll send you an email for rescheduling.

How long do the tours last?

We’re going to stay at each location of the four stops about 35 to 45 minutes, but some tours are longer than others due to distance. They should last at least 3 ½ hours, but some may last longer if they’re further away.

Where do the tours go?

We go to the four distilleries that are offering customer tastings of their products in Indianapolis, and we go to many breweries not visited by other tour companies because they’re “off the beaten path”. Try something different! We’re constantly trying to go to new places and are changing often, so check back soon!

Is TopShelf Tours affiliated with any of the distilleries, breweries, or wineries?

No, we are a completely separate company from any of our partners.

Can I bring my own alcohol on the bus?

Sorry, the only alcohol allowed is what you buy at our stops along the tour. Please buy from our partners, fill your growlers, buy food from them, and have a good time. Also, please be aware you may not be served at our stops if you become too inebriated.

Can I walk up to a bus and get a seat, or do I have to go through the website?

Walkups are certainly welcome, but you must have cash and an ID and give us your contact information.

How will I receive my ticket?

Everything is automated through email, so after we receive payment you’ll get a receipt. Please either print it for your driver or keep it handy on your smart phone.

Is there an age requirement?

Yes, all passengers must be 21 or over.

Is there a minimum number of riders?

Yes, we need to have at least five passengers on each tour.

Where do the tours go?

There’s no specific route, but we have general recommendations on breweries and wineries. Our regular limo service can take you (almost) anywhere you want to go.

Should I tip my driver?

We won’t say you have to, but our drivers work hard so it’s definitely appreciated!

How many people can ride?

Our buses can handle 14 passengers for each tour.

Remember that the buses will drop you off at your original pick up location when the tour is over. Please arrange for alternate transportation from that point if you need it.