All cancellations or reschedules must be made 72 hours in advance of your scheduled tour. Please contact us at CustomerService@TopShelf.tours to do this. If you notify us with at least a 72 hour notice until the start of the tour, you can get either a full refund or move your tour to an alternate date. If you notify us within less than 72 hours, no refunds or rescheduling will be allowed. If you don't receive a confirmation email within a few minutes after booking, your email address was probably entered incorrectly. Please contact us to correct it.